Cancellation & Refund Policy

Last updated: April 2026

1. Monthly Subscription Plans (Pro & Power)

You may cancel your Pro or Power monthly subscription at any time from your account or by contacting us.
Cancellation takes effect at the end of the current billing period. You will continue to have full access — including your monthly resume and roadmap quota — until then.
We do not offer pro-rated refunds for partially used billing periods.
Monthly usage quotas (resume optimisations, cover letters, and skill roadmaps) reset at the start of each billing cycle and do not carry over or accumulate.
If you were charged in error (e.g., duplicate charge), contact us within 7 days and we will issue a full refund.

2. Annual Subscription Plans (Pro Yearly & Power Yearly)

You may cancel your annual subscription at any time. Cancellation takes effect at the end of the current annual period — you retain full access until then.
We do not offer pro-rated refunds for the unused portion of an annual billing period.
If you were charged in error or experienced a technical issue preventing access, contact us within 7 days of the charge and we will review your case and issue a refund where applicable.

3. Starter Plan (One-Time Purchase)

The Starter plan grants 1 resume download credit and 1 cover letter download credit (₹99 for India; $1.99 for international users).
Each credit permanently unlocks that specific document for unlimited re-downloads until it is removed from your history.
Once either credit has been used, no refund will be issued.
If you purchased but have not used either credit, contact us within 7 days for a refund.

4. How to Request a Refund

Email lavincreatives@gmail.com with:

Your registered email address.
The Razorpay payment ID (found in your payment confirmation email).
Reason for the refund request.

We will process eligible refunds within 5–7 business days. Refunds are credited to the original payment method.

5. Disputes

If you have a dispute regarding a charge, please contact us first at lavincreatives@gmail.com before initiating a chargeback with your bank. We are happy to resolve issues directly.